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💰 Rewards
What if my reward hasn't arrived?
What to do if your reward payment hasn't been processed.
Before contacting support: check these first
- Is your KYC fully approved? Pending verification holds all reward payments
- Has it been more than 48 hours since the reward was marked as approved?
- Did you request to the correct payment method or address?
The 48-hour guarantee
If an approved reward hasn't been processed within 48 hours of approval, you're entitled to 100% of that cycle's reward plus a full return of your program fee. This doesn't happen automatically. You need to contact Orion to claim it.
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When the 48-hour clock pauses
The 48-hour window excludes (and pauses for) delays outside Orion's control: weekends and public holidays, bank or payment-processor delays, banking-system or crypto-network maintenance, compliance, risk, fraud or source-of-funds reviews, and incorrect or incomplete payment details you've provided. The guarantee doesn't apply to the extent one of these causes the delay.
How to escalate
Email [email protected] with your account ID, the request ID from your Reward Center, and the exact approval timestamp. Orion commits to resolving complaints within 30 calendar days.
On this page
- Before contacting support: check these first
- The 48-hour guarantee
- How to escalate
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